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This Privacy Policy has been created to demonstrate Bula Wash and Fold’s commitment to protecting our customers’ personal information and complying with the Privacy Act 1988 Commonwealth (Privacy Act), along with other Australian States and Territory laws governing the use of personal information, and how personal information is to be handled in terms of collection, use and disclosure, storage, access and disposal.

When we collect your personal information

The type of personal information the Association collects will depend upon your dealings with us. We may collect personal information when you:

• Make an enquiry with the Bula Wash and Fold (via email, phone, web form, or Social Media Platforms)

• Register to subscribe to any newsletter through the Bula Wash and Fold’s website, Social Media or other online digital campaigns.

• Book a laundry service with us, or purchase any products available for sale.

How we use and disclose your personal information
Bula Wash and Fold may use personal details in any of the following ways:

• Responding to and fulfilling requests for our services

• Communication through our e-mails, Blog and newsletter mailing lists

• Conduct marketing, feedback and research activities

• Perform other functions and activities relating to our organisation

• Comply with our legal obligations.

 

Bula Wash and Fold Privacy Policy

Bula Wash and Fold will be referred to as “We”, “our” and “us” in this Privacy Policy. By using our services you agree to the Bula Wash and Fold’s Privacy Policy, which is set out on this web site page. This Privacy Policy relates to the collection and use of personal information you may supply to us through using our services.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the use of our services. We do not make any representations about third party services that may be linked to Bula Wash and Fold.

We recognise the importance of protecting the privacy of information collected, in particular information that is capable of identifying an individual (“personal information”). This Privacy Policy governs the manner in which your personal information, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information
Your personal information will only be viewed by Bula Wash and Fold Team members and contractors.

We will not ‘spam’ or sell a visitor’s email address.
Personal information about our customers is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information
Personal information that customers submit to us is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the Bula Wash and Fold, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting Information on Customers
As part of booking with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below. Bookings may include submitting your name, email address, address and telephone numbers as well as giving us permission to send you updates, promotional material and other information.

Credit Card Details
Credit Card details are not stored on any of our database or payment platform.

Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to or from us. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Problems or Questions
If we become aware of any ongoing concerns or problems we will take these issues seriously and work to address these concerns. If you have any further queries relating to this  Privacy Policy, or you have a problem or complaint, please contact us. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.

Bula Wash and Fold Internet Privacy Policy

This web site is owned and operated by Bula Wash and Fold, referred to as “we”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information
Personal information about visitors to the web site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this Internet Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information
Personal information that visitors submit to the web site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting Information from Users
IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets
We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the web site.

EEA Residents
If you are an EEA resident, you have various rights including the:

• Right to be informed;

• Right of access;

• Right to rectification;

• Right to object;

• Right to restriction of processing;

• Right to erasure or to be forgotten;

• Right to data portability; and

• Right not to be subject to automated processing.

If you want to access personal information we hold about you, or ask if that the information be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your personal information. If you would like to limit or request deletion of your personal information or exercise any other rights you can do so by contacting us at info@bulawashandfold.com.au.

Links to other sites
We provide links to web sites outside of our web site, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to the web site. Before disclosing your personal information on any other web site, we advise you to examine the terms and conditions of using that web site and its privacy statement.

What is a ‘Cookie’?
A ‘cookie’ is a small file placed in your web browser that collects information about your web browsing behaviour. Although ‘cookies’ do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number), they do allow collection of identifiable information.

We value the privacy of our customers. If you have any concerns regarding your personal information, please get in touch at info@bulawashandfold.com.au.